Many of our items ship free. Some items will have a nominal shipping charge to help defray the cost of shipping.
We often ship same-day and in most cases no more than 2-3 days of handling time are required.
We can ship to virtually any address in the United States. Due to the nature of our merchandise we do NOT ship internationally.
All packages are shipped discreetly and in most cases any labeling will reference our legal company name "High 9 Sales, Inc" to avoid giving away the nature of the merchandise.
In cases where your order is sent directly from a distributor, that distributor will have your name and address but will not have any of your payment information. All our distributors are well known established companies with stringent privacy policies of their own. m Packages sent from the distributors may have their name on it, but there are almost always bland names that do not give away the contents of the package.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
It is very important that all returns are unopened. Due to the nature of the merchandise we offer any opened returns are subject to minimum 20% restocking fees. Fees will be determined when we inspect the item.
You should expect to receive your refund within 2 to 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.